AI and telephony
Two distinct options, best not confused with each other.
The AI Assistant, at €9 per month per license, works after the call: recording, transcription, and a summary filed in the customer record. It includes 2,500 minutes of transcription per license per month.
The AI voice agent works during the call: it picks up on your behalf. One agent is included in your Telephony plan; further agents are optional extras.
Call recording
Call recording can be enabled line by line, for quality as well as for compliance.
If you record your calls, you must inform the person you are speaking to — usually through the pre-answer greeting. Also set a reasonable retention period for the recordings. Metaventus provides the tools (announcement message, recording management); the compliance of your communication remains your responsibility.
Live transcription
During the call, the conversation is transcribed in real time, with speaker identification (agent / caller). The transcript reads as a timestamped dialogue and remains available after the call.
Summaries with key points
At the end of the call, an automatic summary draws out the key points — the request, the decision, the next step. This summary is filed directly in the customer record, alongside the full transcript: a colleague picking up the case finds all the context without listening back to the call.
Beyond the minutes included in the option, transcription is charged at €0.06 per minute, in credits.
The AI voice agent
A voice agent answers your incoming calls: it understands the request in natural language, replies, directs the caller to the right person, or takes a structured message. Every exchange is transcribed and attached to the contact's record, whether new or existing.
An agent is not configured on the number: you set it up once, in Telephony → AI Agents, then assign it to the number of your choice from its record. Two numbers served by the same agent therefore behave identically — and changing its behavior updates both of them.
What it can do
Answer from your documentation. Link a knowledge base to the agent: it searches there by itself when the answer is not in its instructions. The search understands the meaning of the question, not just the words: a caller asking "can I try it without paying?" is matched with an article titled "Free trial".
Query your business tools. An agent can call an API in your information system to give a real answer — the status of an order, an availability date, a balance. It decides for itself when to do so and extracts the parameters from the conversation.
Hand over. When a request falls outside its scope, it transfers to a human.
What it consumes
The conversation is billed at €0.39 per minute of voice agent time, in credits, in addition to the telephone call minute. Both costs are real: the line, and the AI.
Without an agent, nothing changes
A number with no agent assigned keeps its usual voicemail. The same applies if the agent is paused or if its configuration is incomplete: the call never fails, it falls back to the previous behavior.
As with recording, the voice agent announces itself as an automated assistant when it picks up — transparency towards the caller is part of our AI Charter.