Introduction
Browser softphone, business numbers, routing, transfers, voicemail, statistics and voice AI.
Getting started with telephony
Subscribe to the telephony plan, get your number, assign licenses and make your first call from the browser.
Greeting and routing
Pre-answer greeting, hold music, business hours and public holidays, simultaneous ringing, forwarding to a mobile and voicemail.
Calls and transfers
Softphone, click to call, the customer record on the call, blind and attended transfers, hold, noise suppression and presence.
AI and telephony
AI Assistant: recording, transcription, summaries in the customer record. AI Voice Agent: it picks up, searches your documentation and queries your business tools.
Yealink desk phones
Automatic provisioning by MAC address, a synchronized directory and working alongside the browser softphone.