Getting started with telephony
This guide takes you from subscribing to your first call, in a few minutes.
1. Subscribe to the telephony plan
The telephony plan costs €50 per month, with no commitment, and includes:
- 2 licenses, each with 600 minutes of calls included,
- 1 business number.
You can subscribe to the plan from the billing section of your account. Once it is active, the Telephony hub appears in the suite's navigation.
2. Get your business number
The number included in the plan is activated in a few minutes from the Telephony hub. You can then add extra numbers at €5/month each — one per department, branch or campaign — if your business calls for it.
Keeping an existing number? Contact our team to arrange porting. In the meantime, forwarding your old number to your new Metaventus number keeps things running.
3. Assign the licenses
Each license corresponds to one user able to make and receive calls. Assign the two included licenses to the first members of your team who will be picking up the phone. Need one more user? An additional license costs €20 (+€5 for 600 extra minutes, +€10 for unlimited).
4. Make your first call from the browser
No installation is needed: the softphone runs directly in your browser over WebRTC. A USB or Bluetooth headset is recommended for listening comfort.
- Open the softphone from the Telephony hub.
- Dial a number, or click a number displayed on a contact record.
- Answer or hang up directly from the softphone interface.
Every call made or received is automatically recorded in the history of the matching contact record.
Next, configure how your switchboard greets callers (pre-answer greeting, business hours, routing): head to Call greeting and routing.