Introduction
Live chat, AI agents assigned to your channels, a unified chat+email inbox, tickets and SLAs, knowledge bases and analytics.
Install the widget
An embed script to paste on any website, color and greeting customization, welcome scenarios, opening hours and proactive triggers.
AI Agents
Create an AI agent, assign it to a channel, its versions and its states. Handover to a human with context, instant takeover and return to the bot, suggested replies, two-way translation, summaries.
Inbox
Site chat and connected email in a single inbox: assignment, queues, round robin, snooze, internal notes, and tags.
Channels
Online chat, email, forms, phone, Messenger, WhatsApp: how to connect each channel to the inbox, what to prepare, and the rules specific to WhatsApp.
Tickets & SLAs
Turn a conversation into a ticket, target response times by priority, an "Overdue" badge and analytics on volumes, response times and satisfaction.
Knowledge bases
Where to manage your bases, how to assign them to an AI agent, immediate effect on answers, handover to a human outside the scope, and quota by plan.