Calls and transfers
What day-to-day life looks like when you make or receive a call with the Metaventus softphone.
The softphone
The softphone runs in your browser over WebRTC: no installation, no dedicated hardware, a headset is enough. It stays available wherever you work — at the office, at home or on the move.
Click to call
From any contact record, deal or number displayed in the suite, a single click starts the call in the softphone. You never have to copy out or re-type a number.
The customer record on the call
When an incoming call rings, the contact's record is displayed automatically — their history, their ongoing business, their most recent exchanges. You pick up already knowing who you are talking to and why.
Blind transfer and attended transfer
- A blind transfer passes the call straight to a colleague, with no warning.
- An attended transfer lets you announce the call to your colleague before transferring it, so you can give them the context.
Putting a call on hold
Put a call on hold (with music) while you look something up or consult a colleague, then pick the conversation back up without cutting it off.
Noise suppression
Automatic noise suppression cleans up background sound during the call — useful in an open-plan office or when working from a noisy home, both for you and for the person you are talking to.
"On a call" presence
The "on a call" status is shown in real time to the whole team as soon as you are on a call, which stops a colleague from trying to transfer a call to you at the wrong moment.