Updated
The Customer service hub
A chat widget installed on your site, AI agents that you assign to your channels and that answer from your own content, a unified inbox for chat and email, tickets that meet their deadlines: the Customer service hub covers support from end to end.
Getting started
- Install the widget on your site with a single script.
- Fill your knowledge bases — your agents will draw their answers from them.
- Create an AI agent and assign it to your channel from the Channels page.
- Organize the inbox: assignment, queues, tags.
- Track your tickets and SLAs.
What the hub covers
- Chat widget — a single embed script, customization, welcome scenarios, opening hours.
- AI agents — versioned instructions, assignment per channel, handover to a human with context.
- Unified inbox — website chat and connected email, in a single queue.
- Tickets and SLAs — target response times, an "Overdue" badge, analytics per channel and per agent.
- Knowledge bases — the content that feeds the answers, shared between several agents.
Channels coming soon
WhatsApp, SMS and phone will join the unified inbox. Website chat and email are available today.