Installing the chat widget
The widget installs on any website with a single script, whatever technology the site uses.
Installing the script
- From the Customer service hub, get your embed script.
- Paste it into the site where you want the chat to appear.
- The widget appears immediately, and the AI agent starts answering from your knowledge base.
Customizing the appearance and the greeting
From the widget settings, adjust the colors, the welcome message and the general appearance so that it matches your brand.
Welcome scenarios
A welcome scenario defines what happens when the chat opens. Each scenario can trigger an action:
- display a message,
- offer appointment scheduling (see the Meetings hub),
- open a link.
Opening hours
Enter your opening hours: outside those hours, the widget adapts its greeting accordingly (a specific message, holding the handover to a human).
Proactive triggers
A proactive trigger engages the visitor at the right moment based on how they are browsing the site, rather than waiting for them to open the chat themselves.