Reminders and confirmations
Automatic reminders reduce missed appointments: immediate confirmation, a reminder the day before, a last-minute alert — each one can go out by email or by SMS.
Sequences per event type
Each event type can have its own reminder sequence: a consultation does not have the same needs as a sales demo. You choose which reminders go out, when, and through which channel — email, SMS, or both.
Email and SMS
Reminder messages use customizable templates, with dynamic variables: the guest's name, the date and time of the appointment, the location or the video link. These variables are substituted automatically for each recipient.
Attendance confirmation by replying YES
The guest can confirm their attendance simply by replying YES to the SMS they receive: the appointment status then moves to "confirmed", visible directly on the appointment record.
Delivery statuses
Each email or SMS reminder reports its delivery status (delivered, pending, failed) on the appointment concerned — you know whether your guest received the message, without having to ask them.
The cost of SMS in credits
Reminders sent by SMS are deducted from your credit balance, at the rate shown for the destination country. How credits work is explained in detail in Understanding credits.